Communication

2 min read (278 words)

Good communication, or the ability to efficiently convey information, is the most important characteristic to perform well as a group of individuals.

The bigger the human organization, the harder the communication.

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The size of the organization is not the only factor. Each message can be more or less ambiguous. Each person will interpret a message with his own knowledge, his bias, his past experiences and his beliefs. As an engineering manager, you have a critical role to play in order to clarify the exchange of information, to nurture good communication in the organization.

Your communication is a muscle that can be trained.

To increase our awareness, and to decide how to convey a piece of information, we can answer a small set of questions:

✉ What is the message to convey?

👥 Who is the audience? Who is impacted? Who should be informed?

📻 What is the relevant medium or communication channel?

🧠 How to make the message as non-ambiguous as possible for the audience?

Frictions, misunderstandings, or misalignment are as many potential signals of a broken upfront communication. They can be interpreted as warnings of poor communication.

Most of the wasted efforts that are produced by an organisation are coming from misunderstandings. Communication is a vast and complex subject. Maintaining a good communication system requires a lot of constant efforts and actions.

We can observe that the more a human organization grows, the more we tend to use written media to convey information. Writing is also a way to keep a record of the organization’s knowledge.

Communication depends a lot on the context. As our context evolves, an efficient communication framework today will probably be inefficient tomorrow.